Dispatch Time: 3–7 working days.
Custom-made items are crafted to order and may require up to 7–10 working days.
Enjoy Free UK-Wide Delivery on all orders over £25.
At Essentially Elle Melts and More, we care about your experience and want you to be happy with every purchase. Please read our returns policy below:
Returns & Exchanges
Returns accepted on unused and unopened items only
Must be returned within 14 days of delivery
Items must be in original packaging and suitable for resale
Customer is responsible for return postage (unless item is faulty)
Damaged or Faulty Items
Contact us within 48 hours of delivery
Send a photo and description of the issue
We’ll offer a replacement or refund, depending on the situation
Custom Orders
Non-refundable unless damaged or faulty
Includes personalised items or made-to-order requests
How to Start a Return
Email us at: [email protected]
Or use our contact form: https://www.essentiallyelle.sumupstore.com/contact-us
Include your order number and reason for return
We’ll respond with return instructions
Refunds
Processed after the item is received and inspected
Refunded to your original payment method
Please allow 5–7 business days for the refund to appear
